2023-06-30
The machine tool is broken again, quickly find a maintenance engineer to repair it! At first glance, the maintenance engineer was still a great hero, but the actual situation is not! Many customers have many opinions about the maintenance industry, believing that it is a very profitable industry. They feel that maintenance engineers can charge hundreds or thousands of fees simply by replacing small parts.......
Customers only like to calculate the cost of "hardware" and ignore the value of "software"
The maintenance industry belongs to technical services, and engineers first need to have excellent maintenance skills to solve problems. The most crucial aspect is that engineers acquire excellent technology from years of learning investment, which requires continuous experience summarization and improvement in practice. From this process, the investment of engineers is a huge intangible cost.
It is no exaggeration to say that the growth of maintenance engineers themselves is built on time and effort. People often like to look at the surface and only like to calculate the cost of "hardware", while ignoring the value of "software", only seeing the current low cost and not seeing the huge efforts of maintenance engineers in their growth process.
Maintenance work is like checking and distinguishing a few grains of sand from a pile of rice
The difficulty and technical content of maintenance lies in identifying the fault point, not in identifying and solving the problem after the fault, especially for electronics and software. Knowing where the fault point is may take a long time, but replacing components or modifying parameters after knowing the fault point is relatively simple.
Maintenance work is like checking and distinguishing a few grains of sand from a pile of rice. It is difficult to find the sand, but it is easy to pick it up after discovering it. Outsiders only see the labor of "picking it up" and do not see the more complex labor of "distinguishing and checking".
The customer's lack of understanding has even led to a lack of integrity in the industry. After identifying the problem, maintenance engineers are not in a hurry to repair it, so they have to go for a few more days or dismantle it for inspection and repair, and even say they need to send it abroad for repair. The actual situation is to leave it at home for a few days before taking it back. This not only increases the cost, but also convinces the customer that it is indeed a major malfunction that is difficult to repair. For the customer, they must not know whether to compensate the wife or the soldiers. We absolutely condemn this dishonesty and hope that customers can have a better understanding.
Maintenance engineers are human, not divine, and there are times when they can't be repaired properly
Some customers think that maintenance engineers are omnipotent, and when they can't fix it properly, they become furious, causing the engineers to be very sad. In fact, maintenance engineers are not gods, and each engineer has their own expertise. For example, some people are good at repairing servo systems, some are good at repairing panels, some are good at repairing Siemens, and some are good at repairing Mitsubishi. For example, doctors are also specialized in different fields, and there are only relatively excellent maintenance engineers without divine men who can repair hundreds of products.
Indeed, there are some black sheep in the industry who often deceive customers under the guise of a 100% repair rate. Some laymen may easily believe this, especially those who believe in the lies of poor quality individual repair centers. Customers believe that they are the "divine doctors" who cover all kinds of diseases. They often deceive customers under the guise of "one repair, three years warranty" or "specialized in repairing products that others cannot fix". When the customer gives the parts to be repaired to the other party for repair, the failure to repair expands the scope of the fault, leading to a great distrust of the repair engineer by the customer.
The many risks and instability of maintenance work
Maintenance itself carries certain technical risks. In contrast, as long as a doctor visits a patient, regardless of whether the patient's illness will be cured or not, they will first charge the patient's registration fee or even the medical examination fee. Maintenance work usually requires waiting for the product to be repaired before charging fees. If it cannot be repaired, maintenance engineers cannot receive the customer's maintenance fees, which carries income and cost risks.
Maintenance is not a fixed income project either. If it is a specialized maintenance company, it also includes salary expenses for salespeople and management personnel, as well as rent, water and electricity, industrial and commercial tax and other expenses. This adds up to a considerable amount. These expenses can also only be charged from the customer's maintenance costs, so the combination of maintenance costs and these costs ultimately constitutes the maintenance price in the market, and many outsiders have also overlooked it!
The above reasons have led to personnel in the mechanical maintenance industry being far less popular than expected. They, like most people, earn money through hard work, sweat, and exquisite craftsmanship. Even many mechanical maintenance technicians, although equipped with good skills, do not know how to promote themselves, resulting in a pitiful shortage of maintenance orders. The same problem also exists in the boss who needs mechanical maintenance. If the machine breaks down, it is difficult to quickly find a good maintenance technician, and the losses are also quite significant.
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